Where Your Eyes Don’t Go

There is a place in your house so sinister, so terrifying, so mind-bendingly awful that dark fates befall anyone who goes there. Few are foolish enough to go there. Those foolish few are seldom seen again. Promise me that you wíll never go there. If you must go there, tells others where you are going, turn on all the lights and tie a rope to your ankles lest you be engulfed and disappear down the throat of madness.

I am speaking, of course, about that massive tangle of cables and wires behind your television. You have one. I have one. Every home in America has one — this writhing den of copper snakes, this mad tangle of serpents sheathed in white, yellow and blue vinyl.

wires

It starts out innocently enough. You plug a TV into the wall. You attach a VHS player, then a DVD player. Next, a game console. Perhaps you have stereo components or surround sound. A BlueRay player and DVR. Your TV is connected to a cable for satellite. Your internet comes through here on a cable to your modem which is, in turn, tethered to your router, which is, ironically enough, the source of your wireless lifestyle.

How easily we forget the many miles of wire supporting our wireless lifestyles. I was reminded this weekend when replacing my modem. I got a new router for Christmas and then bought the modem with Amazon gift credit. The router installed easily in about 10 minutes the weekend prior. Last weekend, I installed the new modem.

Nightmare. I hooked up the modem, called the ISP with the new modem MAC address and then watched the lights on my modem steadily disappear. The next six hours were a progression of disconnecting modem, connecting router, reconnecting modem. Waiting for lights to turn amber, blink amber, then turn green, blink green then hopefully steady blue. It never worked. I tethered my laptop to the mess and gave the router my IP address, my router MAC address, my modem MAC address and an endless dance of other 8 digit codes. I called the router company twice. They spent 2 hours troubleshooting an insane sequence of plug, unplug, replug, unplug, plug. We never got it fixed. The router is somehow defective and won’t talk to the modem.

I spent six hours of my Sunday entangled by a frightening coil of wires that wanted my life and my sanity. I gave it both.

While working in this frightening mess, I recalled the conversation I had a few weeks earlier with the satellite TV installer. I asked if every house had such an obscene tangle of cords and cables. “I’ve seen much worse,” he told me. I think he was being nice.

Then, I asked the question I really wanted to ask. “Do you have such crazy pile of wire behind your TV? You probably have your wires organized nice and neat. Do you think I should spend the time organizing mine?”

He smiled. “It would take a mad scientist to unravel the wad of wires hiding in my house.”

For a moment, I felt better about myself. Then, I started thinking about the kind of mad scientist who might undertake such a thing. I got really, really scared.

Has anybody out there tamed the beast? Have you bothered organizing the wires behind your TV set? Better yet, anybody actually label those wires so you can easily tell which device they power?

Maybe I don’t want to know. The beast in my house is cleverly hidden where eyes do not go. Stay out of that corner. Do not go back there. Ever.

You have been warned.

The Internet Revolution is Now Complete. My Grandma Has WiFi.

The Internet Revolution is now complete. My 88 year old grandmother has wi-fi.

I visited her this afternoon for our traditional New Year’s family lunch. I was surprised to find a router sitting beside her recliner, lights ablaze and signaling traffic. This shock was preceded a few weeks earlier by a Facebook friend request from my grandmother. What is going on?

Turns out my uncle activated a DSL connection, installed the router and established the Facebook account. He also bought a used Toshiba tablet so my grandma can Facebook. This is a bit of a head bender. My grandmother is an intelligent woman but I’m not sure if she knows that she internet access. I have never once seen her use a computer of any kind. She distrusts debit cards, does not carry a cell phone and uses only two TV channels — CNN and The Weather Channel. I’m not even certain she knows what the internet is.

But, that doesn’t matter. She now has wireless internet access, whether she realizes it or not, and it will make her life noticeably better in at least two practical ways. My grandmother is losing her hearing. She can still enjoy conversations in rooms without background noise but phone calls are a chore. For two years, she has been using a telephone-to-text relay service that is mediated by a third party listener who listens to the conversation and transcribes on the screen for my grandmother to read. It works okay but accuracy is about 60% and there is some lag. Like I said, phone calls are a chore. The DSL connnection was installed to connect her telephone to an internet-based transcription service which works faster with more accuracy. I am told the transcription is now 80% accurate and much faster. That alone is worth the price of the internet subscription.

Photographs are a big part of my grandmother’s life. She started taking snapshots as a kid and has carried the hobby ever since. Her pictures reveal what is most important in her life – family. I am sure she was tens of thousands of candid family photos, many of which are pressed in albums or are hanging on her living room walls. When she leaves her apartment, they will have to re-sheet rock the entire living room because there are so many nail holes from family pictures. It is a sight to behold.

The wireless connection and tablet allow my uncle to show my grandmother recent pictures from family in west Tennessee, Texas and Kansas through Facebook. Even if she never likes a post or publishes a status update, wireless internet access allows my grandmother to extend the reach of photo collection into virtual space. This is a good way to keep her from feeling quite so far away from the people she loves.

I write a lot about how the Internet shapes my daily life. When thinking about technology, I often succumb to the rhetoric of revolution. Today, it occurred to me that the revolution may be over. The Internet now truly underpins every aspect our quotidian lives. The Internet has become a utility like water and electricity, so ubiquitous in our daily lives we don’t even have to know it is there for it to bring value. The revolution is complete. Everything is different and the tools have disappeared. We can finally take this stuff for granted and expect it to work for us every time without special skill or training. Incredible to realize how boring and commonplace the magic has become. We live in fascinating times, even when we find them completely ordinary.

Open community access to wireless is no longer optional for quality library service

I had a peculiar experience today. A community patron called, asking if they could come to the Roane State Community College library to use our wireless to buy books for her 9 year old granddaughter’s Nook. She bought the Nook for her granddaughter because she loves to read, but the grandmother lacks the home internet access required to download eBooks.

She contacted a local public library and was informed that current policies do not allow community guests to access their wireless network with personally owned devices.

The grandmother contacted us to ask if we had freely available wireless access for guests. We do. I told her we would be glad to help her connect and purchase eBooks for her Nook. However, if she just needed free wireless access, she might consider McDonald’s as another convenient option.

She’s coming to visit us, and I am glad. It was a peculiar feeling to suggest that the local McDonald’s might be more conducive place to obtain eBooks than her local public library.

This is not a criticism of our local public libraries. They are doing the best they can with the resources at hand. Just a bit disorienting to ponder this one as a hint of what 21st century librarianship has become.

Open access to wireless internet is no longer an optional add-on for quality library service. Easy, reliable wireless access has become the backbone of everything we do.

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Note: This entry is cross-posted at TBR Mobile Libraries, a new blogging project I am sharing with other Tennessee Board of Regents librarians. That blog is focused primarily on TBR efforts to establish mobile-friendly library collections and services. Occassionally, posts there intersect with concerns of  Ubiquitous. Quotidian., which remains my own personal blog-child.