A rundown of things I read, saw or heard this week that stuck with me. This week happens to be all podcasts.
Worth a listen
Early in the rise of Facebook, the company realized they needed a rulebook of acceptable behaviors to deal with the occasional appalling, depraved, and possibly illegal content created and shared by users. This was a difficult problem in 2008 when Facebook had a few hundred thousand American users. Now, the platform hosts 2.2 billion users across the entire globe.
This podcast explores the struggle to define and systematize rules of behavior that impact 2.2 billion people everyday with sometime hilarious, sometimes harrowing effect. The challenge of boiling human intent down into discreet, algorithmic if/then rules creates absurd situations where white men are protected against derogatory speech but black children are not. This happened as a result of linguistic nesting of modifiers. White men were protected because the concept of white men belongs to two categories of protected modifiers: race and gender. Black children were not protected because the concept of black children only belongs to one category of protected modifier: race. Children was not a protected category. Hilarity ensues.
Worse still, the discovery that most of the work of monitoring and removing objectionable content happens by low pay, human operators working 8 hours shifts reviewing and removing flagged content at a decision rate of something like one image every 8 to 10 seconds. The workers, mostly Irish and Asian, often turn up with PTSD. I think of them as the Call Centers of Despair.
A clear, concise step-by-step roadmap of how the American government implemented a policy of separating immigrant families at the southern border well before admitting that such a policy existed. These stories reveal a situation far more complex than simply the President and his cabinet are evil. Its worse. They are incompetent, too. The metadata in place for tracking parents and children was lost when detainee’s status changed. A few keystrokes made it possible for the government to lose track of which kids belonged to which parents. The kids were secreted, sometimes in the middle of the night, to detention centers across America. The parents sometimes found themselves on opposite sides of the continent or deported.
Listen for a useful summary to make sense of the disparate reports over the past few months. Listen to remind ourselves that the crisis isn’t over even through our attention has moved away.
Seth Godin reflects on the power of product reviews. Reviews help us find products and services that matter to us, but reviews can wreck the creative process of building those same products and services. This is required listening for anyone who aspires to creative work.
My quick take: when you make something, make it for someone specific. Make it unique. Let it be weird. Making a product to satisfy the reviews results in average content, which soon disappears.
Things made for everybody are actually made for nobody. These things are called commodities.
Things made specifically for someone are called art. These things endure.