Email is a pain in the butt

Email is a pain in the butt. There, I said it. I hate email.

I haven’t blogged in a few weeks because I’ve been really busy with projects at work. I’ve been busy juggling several big projects, traveling a bit and going to lots and lots of meetings. I’m not complaining about that. The past few weeks I have done my best to keep up with the important things but have intentionally let the smaller things go. That includes email — lots and lots of email.

For the past two or three weeks, I have fallen into the habit of skimming my email for important messages from members of my team, students, people I work with directly and anyone seeking my assistance directly. I haven’t been reading vendor emails, webinar invites, project summary updates, publisher advertisements and TOC updates. I have been letting these emails stack up, unread in my already full inbox.

It all finally caught up with me.

Last week I was checking my email while at a conference. A friend leaned over my shoulder, noticed the 687 unread emails badge on my email folder and said, “Dude, you have over 600 unread email messages! That’s awesome!”

I didn’t feel awesome. I felt embarrassed. I felt tired. I felt a bit angry. So, I made a promise. No more stacking up unnecessary emails. I aspire to keep a clean email inbox. All the productivity literature advises the following on incoming emails: Deal with it; Delegate it; Delete it.

Easy, right? Not quite.

First, I had to deal with the rat’s nest that my inbox had become. So I did a bit of triage. I cordoned off my inbox. Everything older than April got shipped into  a separate folder to be dealt with later. To start, I would only deal with the current month. The goal is to winnow down my emails from the current month until I am left with a clean inbox to work from. I still have about 70 emails that need to be dealt with, filed or forgotten. I have only 4 unread messages at the moment.

I’m a piler. My office is the same. I have stacks of mid-level importance stuff piled up on my desk waiting patiently for my attention. Since I can’t pile emails, I flag them. My Outlook inbox is a parade of flags billowing patiently, waiting for me to deal with, delegate or delete. Some of the emails require a conversation. Some require recording some information someone else. Several require reading. Many are diverse threads of a single conversation.

I’m working through my rules. I need to be ruthless in my discipline. I want to be merciless in my digital housekeeping.

The trouble is they keep rolling in. Yesterday I received 57 new emails and sent 25. Today I received 67 and sent 27. This is a pretty light week, so far.

Please help. I am under attack. This is a full-scale assault.

Emails are a messages in bottles. I am the man on the beach. I keep throwing the bottles back out to sea but they keep washing up on me.

Here are my new rules for merciless email management:

  • Don’t flag emails for later reading. If they are articles, read them now or push them to Instapaper for easier offline reading.
  • Delete all previous emails from a threaded conversation. Keep only the most recent.
  • Don’t save emails to which I have replied. I can find the email later in my sent messages file.
  • Keep emails short, focused, to the point.
  • Don’t read emails that waste my time.
  • Don’t read emails that require me to open an attachment to understand what they are about.
  • Don’t email drafts of documents to others for editing. Use Google Docs.
  • Move emails that require a scheduled event directly to the calendar for safe keeping.
  • Unsubscribe to anything that does not immediately benefit me.

This will be an ongoing campaign, I’m sure. I want to keep a clean inbox. I’ll let you know how it goes.

What rules work well for you in keeping email under control?

A fate worse than procrastination

I sometimes don’t accomplish the things I intend to accomplish in a timely manner. Standing on the outside, I can see how it might appear that I am an inveterate procrastinator. But procrastinators are often seeking fun diversions to keep themselves from doing the serious, un-fun work at hand. That’s just not me.

I rarely take more than a 20 minute lunch break. I often forget to take breaks at all. I usually get to work around 7:30am and leave around 5pm. I have had very few days when my serious, important work felt un-fun. I enjoy working. I like being productive and getting things done.

So what’s the problem?

It isn’t procrastination. It isn’t fun-seeking distraction. I am trying to accomplish too much in one day. I start my day with unrealistic expectations of how much I can accomplish and occasionally bruise myself trying.

The problem isn’t doing too little. My problem is attempting to do too much.

In the spirit of my Stop Doing list, I am (for the moment) no longer using the to-do list productivity app on my iPad. Using it, I feel like I am drowning in my list of things to do.

Instead, each morning I jot down the items on my iPad list that need the day’s attention. By “jot down”, I mean on actual paper. **gasp** Beside each task I estimate how much time the activity should take. And then I number the tasks in order of need and get to work. So far, so good.

Epiphany #1: I am not really good at estimating how much time something is going to take.

Epiphany #2: You only get points for not being a procrastinator if you are actually accomplishing what you set out to accomplish. It doesn’t matter if the problem is too little effort or too much. The end result is the same.

The wisdom of not doing things, differently

I’m one of those people who enjoys New Year’s Eve. I like the whole self-reflection thing, and I’m a sucker for the idea that Things Are Going to Be Better Next Year. I’m pretty much made for the New Year’s experience. I love making lists and am constantly doing a mental self-inventory of things I might improve about myself.

Several of my friends are posting new years resolutions to Facebook. One has gone so far to post a pretty honest self-critique to Facebook in hopes of spurring personal change.

I think that’s great, but I don’t do New Year’s resolutions anymore. I don’t blame people who do. I just don’t. They don’t work for me. For me, it simply isn’t possible to intentionally create a new habit from force of will and start on January 1 to make it clean start date. I have never had success intentionally adding a new behavior to my catalog of habitual acts and/or modes of thought.

But I came across an idea that needs sharing. The idea is this: You aren’t a bad person. In fact, there’s a great deal about you that is pretty terrific. You have gifts, talents and abilities that people need, admire and respect. You have lots of habits that serve you well and carry you toward excellence.

If you aren’t as excellent as you believe you need to be, it probably isn’t because of something you aren’t doing. It is very possible that you are being hindered by something you are doing. It is much easier to stop doing something old than it is to start doing something brand new. So, instead of making a list of new things you are going to do to improve, make a list of things you intend to stop doing.

This isn’t a resolutions list. This isn’t a list of new behaviors to start. It is a list of old behaviors to stop. Stop doing those things that interfere with your basic excellence. Keep this list with you. Add to it. Consult it often. Ask people who care about you to help you remind yourself when you do something on your stop doing list. You will succeed. You will uncover more of the excellence that is already there.

A few items from my personal Stop Doing list:

  • Stop explaining yourself to others unless they ask for an explanation.
  • Stop being vague when being direct would serve someone better.
  • Stop avoiding unpleasant conversations.
  • Stop assuming that the current situation is the best possible situation.
  • Stop interrupting.

Feel free to tell me how I’m doing with any of these at any time.

Happy New Year.